Eric L. Carlson

Sterling, VA 20164
ECarlson@InvisibleRobot.com
www.InvisibleRobot.com

Summary:

• Over 15 years of IT hardware, software, networking, and programming experience.

Summary of Experience:

• Enhance and maintain insurance claims processing system in PowerBuilder 10.5 & Microsoft SQL 2000
• Enhance and maintain IVR (Interactive Voice Response) treatment authorization system in Visual Basic 6 & Microsoft SQL 2000
• Enhance and maintain automated document handling system in Captaris Workflow & Visual C# .Net (Visual Studio 2005)
• Develop reports and analyze data using Microsoft SQL 2000
• Use Microsoft Visual SourceSafe for source code control
• Planned, coordinated, and assisted with multiple infrastructure upgrades and changes
• Work with users, clients, vendors, and other IT team members (BT team members in Healthways-speak) to research, develop and implement business solutions

• Designed, configured, documented, and maintained multiple-server web hosting systems at secure hosting facilities for multiple clients, including the US Office of Personnel Management and the Norwegian embassy.
• Transitioned Applied Management Systems corporate network and user base into Computer Associates infrastructure after purchase in April 2000.
• Designed, configured, documented, and maintained Applied Management Systems corporate network.
• Provided network planning, documentation, upgrades and user support for US Office of Personnel Management training centers in Denver, Colorado; Charlottesville, Virginia; and Shepherdstown, West Virginia.
• Developed and tested disaster recovery plan for the U.S. Bureau of Economic Analysis agency of the U.S. Department of Commerce in Washington, DC.
• Supported the General Counsel's office at US Office of Personnel Management in Washington, DC. Customized and deployed "Chief Legal Officer" case tracking database system. Developed, documented, and deployed a standardized configuration for 35 desktop computers. Trained users. Trained additional support personnel.
• Migrated department of 120 users to new Netware server for the US Office of Personnel Management in Washington, DC. Resolved network traffic problems using a packet sniffer. Developed, documented, and coordinated deployment of a standardized configuration for 120 desktop computers.

• Manager and lead technician of an award-winning computer support department for 600 DOS/Windows 3.1/Windows 95 users on a NetWare 3.x/4.x network at the Federal Aviation Administration in Washington, DC.
• Planned and coordinated multiple upgrades of all 600 desktop computers.
• Planned and coordinated transitions from DOS to Windows 3.1, and later, from Windows 3.1 to Windows 95.

• Supported all 5 campuses of Northern Virginia Community College

• The American Society of Hospital Pharmacists: Bethesda, Maryland

• Security Systems Unlimited, Fairfax, Virginia

• Long Island, New York

Degrees/Certifications:

• A.A.S. degree in Computer Information Systems, Programming Specialization
  Northern Virginia Community College, Annandale, Virginia
  • Graduated Summa Cum Laude
  • Vice president of the national honor society
  • Production manager for school newspaper
• MCP (Microsoft Certified Professional)
• CTIA A+ certified (Microcomputer service and support)

Volunteer activities:

• Relay For Life team participant, to benefit the American Cancer Society

• Volunteering as Engineer/Mentor for the NASA sponsored Herndon High School Robotics team as part of the F.I.R.S.T. (For Inspiration and Recognition of Science and Technology) organization.